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In today's competitive auto industry, exceptional customer service is more than just a nice-to-have—it's a must!
A leading auto manufacturer recently faced the challenge of maintaining high service levels across its extensive dealer network.
The solution? A strategic overhaul of their Customer Satisfaction (CSAT) program!
Partnering with Jasper Colin, they aimed to not only monitor service levels but also proactively improve customer interactions and gather early feedback on new models.
Want to dive deeper into this transformative journey and learn how to elevate your customer service game? Check out the full post!
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